Chat bots and integrations are a very important topic for digitization and enterprise productivity in the mobile age. Chat bots help to speed up work processes, simplify the exchange of information and automate processes. Today, we discuss which concepts are possible for chat bots and which use cases and advantages result for enterprises.
Finanz Informatik, based in Frankfurt am Main, is the IT service provider of the Sparkassen-Finanzgruppe. Its customers include hundreds of savings banks, eight state banks, DekaBank, eight state savings banks, public insurers as well as other companies of the Sparkassen-Finanzgruppe and the financial sector. Finanz Informatik offers comprehensive IT services - from application development, infrastructure and datacenter operation to consulting, training and support. With OSPlus, the company now represents one of the leading global banking systems for the German market.
Enterprises often want to have full control of the data and thus the servers of the software which they use. This is important to ensure maximum data protection and security. Those enterprises require a self-hosted solution of a messenger or chat app, which can be deployed in a private cloud or the on-premise infrastructure of the business.
Teamwire is happy to publicly release an open API to integrate the IT ecosystem of a business and our enterprise messenger. With the new API any kind of 3rd party software and services can be connected to Teamwire. The purpose of the API is to automate processes and accelerate workflows, and thereby simplify the information exchange and increase the productivity of the employees and the business overall.
We will present our secure messenger for enterprises on the it-sa 2017 in Nürnberg from the 10th to 12th October. We are going to show how businesses can use a "secure Whatsapp for the enterprise" in order to ensure company-wide security and compliance with the GDPR as well as to improve productivity and team communication in the messaging era.
There are many use cases and multiple productivity benefits by using an enterprise messenger for the internal communication. However, sometimes enterprises want to communicate with customers, partners, consultants or suppliers via the messenger as well. Since instant messaging is faster and more personal than email, and easier and more direct than phone calls, an enterprise messenger offers many advantages and use cases for the communication with customers and suppliers. Some examples for an external communication are:
There are many use cases for a messenger for enterprises like Teamwire. When evaluating or deploying a messenger, initially most enterprises have got a few use cases in mind. Once the app is rolled out, additional use cases emerge and employees come up with more ideas for an application of the messenger. In order to identify the best use cases of a messenger for enterprises in a more structured and analytical way, the following questions might be of help.
The transition from email to messaging is in full swing. While the transition in the consumer market has already been completed, more and more enterprises are looking for secure messengers and chat apps to increase productivity, solve the WhatsApp problem, and improve communication with employees and customers in the messaging age. Correspondingly, the demand of companies, corporations and authorities for secure chat apps, communication tools, group chat software and messengers for enterprises grows strongly. The market for secure chat apps and messengers for businesses is not easy to grasp and there are significant differences between vendors and the different product categories. In the following we describe the most important product categories of messaging tools, list the main advantages and disadvantages and name some leading providers:
A German court today ruled that WhatsApp violates the data protection law and WhatsApp users can be warned theoretically. When using WhatsApp, the phone numbers of all contacts in the address book are automatically passed on to the messenger. According to the judgment of the District Court of Bad Hersfeld (Germany), WhatsApp thereby violates the right of the users to informational self-determination. The judgment ultimately affects not only private users, but also companies and authorities that use WhatsApp for business purposes. Many enterprises are now wondering how they could be affected by warnings and how they can protect themselves against such warnings.
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