Messaging has become an indispensable part of modern communication. Messages, small group communication and stories are by far the fastest growing areas of online communication. Probably the most used consumer messaging provider is WhatsApp, a global leader in simple and reliable instant messaging. With its product extension WhatsApp for Business, the messaging service provider wants to enable consumers to discover, communicate and transact with businesses.
In today’s communication universe, Chatbots are user interfaces (UI) which allow humans to interact with digital systems automatically either through spoken word or unscripted text messages. In the past, interactions were based on strict rule-based and pre-programmed conversational structures. Chatbots are able to engage, but cannot lead a multi-turn conversation with end users. In the meantime, advanced Conversational AI agents are conquering the field of automated communication for both internal and external exchange purposes. Conversational AI agents are capable of complex user intents through Natural Language Understanding (NLU) to answer on nearly every request, which is related to the Conversational AI agent’s purpose.
Teamwire is happy to publicly release an open API to integrate the IT ecosystem of a business and our enterprise messenger. With the new API any kind of 3rd party software and services can be connected to Teamwire. The purpose of the API is to automate processes and accelerate workflows, and thereby simplify the information exchange and increase the productivity of the employees and the business overall.
There are many use cases and multiple productivity benefits by using an enterprise messenger for the internal communication. However, sometimes enterprises want to communicate with customers, partners, consultants or suppliers via the messenger as well. Since instant messaging is faster and more personal than email, and easier and more direct than phone calls, an enterprise messenger offers many advantages and use cases for the communication with customers and suppliers. Some examples for an external communication are:
More and more businesses understand the need for a secure "Whatsapp for enterprise" app with the goal to improve the internal communication with colleagues and teams. An important factor for a good "Whatsapp for enterprise" are integrations which can increase the overall productivity of the organization: An enterprise messaging app has to optimize workflows and processes and thus integrate in all relevant IT solutions used by a business.
Apps for all operating systems available