In today’s communication universe, Chatbots are user interfaces (UI) which allow humans to interact with digital systems automatically either through spoken word or unscripted text messages. In the past, interactions were based on strict rule-based and pre-programmed conversational structures. Chatbots are able to engage, but cannot lead a multi-turn conversation with end users. In the meantime, advanced Conversational AI agents are conquering the field of automated communication for both internal and external exchange purposes. Conversational AI agents are capable of complex user intents through Natural Language Understanding (NLU) to answer on nearly every request, which is related to the Conversational AI agent’s purpose.